BGI-4 Body Worn Camera - Frequently Asked Questions

Please ensure that your BGI-4 Body Worn Camera is turned on when it is connected to the PC via the supplied docking station and USB cable to initiate data transfer mode. If the device is turned off, it will remain in charge mode.

Please contact TRU4orce who will be able to advise steps on how to reset the login credentials on your device without losing any of the data it contains. If this is unsuccessful, the device may need to be returned to TRU4orce for unlocking.

No. All BGI-4 Body Worn Cameras encrypt thier video files. These encrypted files can only be accessed by using TRU4orce Analyzer and inputting the relevant device credentials.

The BGI-4 Body Worn Camera features Wi-Fi so that the device can be configured and video files can be viewed without connecting it to a PC. It is also possible to live stream the video using this Wi-Fi connection.

If you hold down the large frontside button for 3 seconds and then release, but the BGI-4 Body Worn Camera does not turn on, the internal battery may be depleted. Please charge your device for a minimum of 30 minutes and then attempt to turn on the device again. If it still does not switch on, please contact TRU4orce for further assistance.

TRU4orce Video-Logger & TRU4orce HD Video-Logger - Frequently Asked Questions

The TRU4orce HD system natively supports two 1080p HD camera inputs but by using a TRU-421 module, it can support up to eight 700TVL non-HD cameras.

No configuration is necessary. TRU4orce video-loggers are always listening out for OBDII signals so if you have the OBDII module connected, all available OBDII data will be recorded.

You can start/stop TRU4orce Video-Loggers recording in a multitude of ways including:

  • Using the start/stop button on the box
  • Using a wired remote start/stop button
  • Configure the system to start/stop at specific vehicle speeds (GPS or OBDII)
  • Configure the system to start recording when the SD or USB is inserted.
  • Configure the system to start recording when a specific CAN input is triggered

Yes. We have specific cable assemblies that allow stereo audio recording, where the Left channel will be the ambient microphone audio and the Right channel will be the intercom input.

Yes.

  • The TRU4orce HD Video-Logger can output both video streams via HDMI in a picture-in-picture format. By connecting a Teradek Vidiu or other third party live streaming hardware to this HDMI output, you can live stream the video onto YouTube, Facebook, Twitter, Livestream, Ustream or to custom web pages.
  • The TRU4orce Video-Logger outputs composite video, which can be streamed via a third party device.

Marine Spec Camera - Frequently Asked Questions

No, the Marine Spec Camera must be connected to a TRU4orce video-logger in order to function. It will not work as a standalone device as it does not contain an internal power source, recording storage or the necessary electronics to function on its own.

First investigate whether this issue could be due to debris on the lens cover, damage to the lens cover or internal fogging. If it is due to debris, clean the lens with an alcohol wipe. If it is due to lens damage or fogging, please contact TRU4orce, who will ask for the camera to be returned for repair. There will be a cost involved is the lens needs replacing due to damage however if the camera is fogging due to internal moisture, this repair will be covered under warranty.

TRU4orce Analyzer - Frequently Asked Questions

Recommended PC Specification:

  • Processor: Intel i7 Processor
  • Memory: 8GB RAM
  • Graphics: 2GB AMD Radeon or NVIDIA GeForce
  • Storage: 1TB hard drive
  • USB: USB3.0 Ports
  • SD: SD Card Port

Minimum PC Specification:

  • Processor: Intel i5 Processor
  • Memory: 4GB RAM
  • Graphics: Built-In
  • Storage: 250GB hard drive
  • USB: USB2.0 Port
  • SD: SD Card Port

There is no native Apple Mac or Linux version of TRU4orce Analyzer however you can use a Windows emulator to successfully run the software, like Parallels or VMware Fusion. Either of these tools will allow you to run the Windows operating system as a normal “windowed” program. From there, you can install any normal Windows applications, including our software. If you do install VMware or Parallels, be sure to enable ‘Hardware Accelerated 3D Graphics’ in the settings for the virtual machine you create.

You can also use Apple’s “Bootcamp” to install Windows on a partitioned hard drive. For more information on this, please visit this page https://www.apple.com/uk/support/bootcamp/

If you can’t see your outings in TRU4orce Analyzer, they probably have not yet been imported into the TRU4orce Analyzer library.

In order to successfully import files ensure that TRU4orce Analyzer is open before you attach any USB/SD card containing recordings.

When your PC starts to struggle with playing HD videos, it is common for frames to be skipped making the viewing experience unpleasant. The solution to this is to maximize your PC’s performance by ensuring that all unnecessary software is turned off (especially anti-virus software which can use up a lot of computing power, even when its not actively scanning your PC) and if you are working on a laptop, click on the battery icon then change your power mode from “Power Saver” or “Balanced” to “High Performance”.

It depends on how you deleted the file:

  • If you only removed it from the TRU4orce Analyzer library, then the video will still exist on your PC somewhere, you just have to search for it either in Windows or by using the TRU4orce Analyzer Explore PC function.
  • If you deleted the file through TRU4orce Analyzer (a process that prompts multiple warning messages) then the video cannot be recovered.
  • If you deleted the video via Windows, it may still exist in your Recycle Bin and can be undeleted.